Front Office Receptionist

About Us & This Role

At Allergy & Asthma Care of Waco, we are dedicated to delivering exceptional care and support to our patients. Our mission is to provide comprehensive, patient-centered care to individuals suffering from allergies, asthma, and related conditions, helping them lead healthier and more comfortable lives. We foster a supportive, collaborative, and inclusive work environment where every team member is valued and encouraged to grow professionally.

We are seeking an experienced, motivated, and proactive Medical Office Receptionist to join our dedicated team. If you are passionate about providing outstanding customer service, maintaining a positive attitude, and contributing to a fast-paced healthcare environment, we invite you to be part of our mission.

What You'll Do:

As a Medical Office Receptionist at Allergy & Asthma Care of Waco, you will play a crucial role in ensuring the smooth operation of our front office, providing excellent customer service, and supporting our medical staff in delivering high-quality care.

Why Join Us?

At Allergy & Asthma Care of Waco, we offer a dynamic and supportive work environment that values teamwork, respect, and open communication. We believe in fostering a collaborative and inclusive team atmosphere where every member's contributions are appreciated and celebrated. As part of our team, you will have opportunities for professional growth and development, including access to continuing education and training programs.

Most importantly, you will have the opportunity to make a meaningful difference in the lives of patients suffering from allergies, asthma, and related conditions, helping them to lead healthier and more comfortable lives.We offer a competitive salary and comprehensive benefits package, including:
??401(k)
??Dental insurance
??Health insurance
??Life insurance
??Paid time off
??Vision insurance

KEY RESPONSIBILITIES

Patient Interactions:
??Greet and welcome patients and visitors, both in person and over the phone, maintaining a polite, consistent, and professional demeanor. Schedule and manage patient appointments, follow schedule guidelines, and facilitate patient flow by efficiently checking in and out patients. Respond to inquiries from patients, prospective patients, and visitors in a courteous and professional manner, demonstrating excellent customer service and interpersonal communication skills.

Financial Duties:
??Collect patient co-pays and balances, register new patients, update existing patient demographics, and gather accurate personal and financial information. Run daily insurance verification for upcoming patient appointments to ensure smooth billing processes. Call patients to collect on outstanding accounts receivable, demonstrating tact and professionalism.

Workspace Management:
??Keep the reception area clean, organized, and welcoming, ensuring a positive patient experience. Handle clerical tasks such as answering and routing calls, handling billing inquiries, and following opening and closing procedures.

Medical Records Management:
??Pull, scan, and file medical records as requested, ensuring compliance with HIPAA standards and maintaining patient confidentiality.

About You:
??Located in Waco, Tx (or within 30 miles of Waco).
??High school diploma or general education degree (GED) required.
??Minimum two years of related medical office experience and/or equivalent combination of education and experience.
??Billing experience preferred.

Skills and Attributes:
??Medical Office Experience: 2 years (Required)
??Electronic Medical Records: 2 years (IMS ExperiencePreferred)
??Strong organizational skills and attention to detail.
??Ability to work effectively in a fast-paced environment while maintaining a calm and professional demeanor.
??Excellent customer service and interpersonal communication skills.
??Cultural sensitivity and demonstrated ability to work with diverse people groups.
??Well-developed verbal and written communication skills
??Ability to work well under pressure with minimal supervision and handle a variety of tasks.
??Understanding of the importance of maintaining confidentiality under HIPAA standards.
??Ability to explain insurance benefits, co-pays, deductibles, and how they relate to individual patient plans.

Languages:
??Native English speaking fluency required
??Conversational Spanish speaking skills are very nice to have

Compensation:
??We offer a competitive salary and benefits package, with a salary range of $17.50 - $19.50 per hour, depending on experience and qualifications.

How to Apply:

If you are passionate about making a difference in the healthcare industry and are looking for a challenging yet rewarding role, we would love to hear from you. Please apply here and feel free to send us a note with any additional information you believe would be helpful for us to understand your background better.

Job Type: Full-time

Pay: $17.50 - $19.50 per hour

Benefits:
??401(k)
??401(k) matching
??Dental insurance
??Health insurance
??Paid time off
??Vision insurance

Medical Specialty:
??Allergy & Immunology
??Dermatology

Schedule:
??Monday to Friday

Work Location: In person

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