User Experience Designer

Work Place Flexibility:HybridLegal Entity:Entergy Services, LLCThis is a UX Designer position and is onsite three days a week in The Woodlands, TX or New Orleans, LA. Relocation assistance and sponsorship is not provided.JOB SUMMARY/PURPOSEThe User Experience Designer for Entergy?? AI organization will play a pivotal role in guiding our organization through the dynamic landscape of Artificial Intelligence (AI) and digital transformation. This position reports to the Director of AI Governance & Enablement and will help form and implement strategies that drive user adoption for our organization's AI initiatives using human-centric design principles. This role requires a dynamic and experienced design and/or change management professional capable of driving change at the product level through high-quality designs, ensuring that product users are engaged, informed, and ready to adapt to the transformative impact of AI technologies.Collaborating with other members of the AI teams (fellow designers, Product Managers, Engineering team members, Business analysts, Business managers, Governance & Enablement teams, Platform teams), the UX Designer will focus on UX research, interaction, visual, and process design. The UX Designer will facilitate conversations with our business customers to learn and document their behaviors, attitudes, emotions, journeys, and pain points. The UX Designer will incorporate those learnings in creating innovative product designs, prototypes to aid in visualizing product vision, helping the AI teams re-design user processes, and strategizing on product rollout and communications to maximize the transformative impact of our AI products.JOB DUTIES/RESPONSIBILITIESProduct ThinkingDesign experiences for successful product outcomesEngage and collaborate on product strategyDesign end-to-end solutionsUX Craft & Visual DesignUX research & discoveryExperience research, empathy mapping, ethnography, journey mappingDesign strategyInformation ArchitectureWire-framingPrototypingStory TellingInteraction design and usability testingUser interviewsDesign documentation and QAUnderstanding of material design library and best principlesSetting up and managing design systemsStaying educated on latest design best practices and trendsChange ManagementDevelop plans to facilitate AI technology adoptionCollaborate with project leaders to identify and address change impact and potential areas of resistance to changeIdentify potential risks and challenges associated with new product development and incorporate mitigation plans in overall designEstablish feedback mechanisms to gather user and stakeholder feedback. Incorporate feedback data to identify improvement opportunities to ensure successful product adoptionStakeholder EngagementEngage with project teams, business leaders, product users, and other stakeholders to understand requirements and concerns.Build and maintain relationships with key stakeholders to understand their needs and ensure ongoing support for projects.Incorporate strategy of integration of new products into existing business processes through design.CommunicationClarify your design process and when it fits within your team?? roadmap and goalsCommunicate design decisions and strategiesConsistent communication with team members and stakeholders on the progress of design and productCommunicate design?? role and value for Entergy?? customers and stakeholdersContribute to the development and delivery of project-specific user trainingFacilitationFacilitate design, brand, and product strategy sprint workshopsInfluence and collaborate with team members on executing successful outcomesCoordinate users??inclusion through various methods e.g. rapid feedback, listening sessions, and usability testingBe able to deliver in a rapid, agile mannerTraining and EnablementTrain and mentor AI teams and business customers on design thinking principles and techniquesCollaborate with AI product delivery teams in incorporating design processes in delivery methodologiesCollaborate with AI enablement specialists in developing guides to promote democratization of AI capabilities throughout the company.MINIMUM REQUIREMENTSMinimum education required of the positionBachelor's degree or equivalent work experienceMinimum experience required of the positionLevel I:0-2 years of professional experience with a mix of UX design and change management experience; 5+ years of professional experience with a mix of UX design and change management experience in lieu of degreeLevel II:2+ years of professional experience with a mix of UX design and change management experience; 6+ years of professional experience with a mix of UX design and change management experience in lieu of degreeLevel Senior:5+ years of professional experience with a mix of UX design and change management experience; 9+ years of professional experience with a mix of UX design and change management experience in lieu of degreeA background with product prototyping and testing, future visioning, strategy development, user journeys, UX researchExposure/experience designing UI and visualizations for analytics products desiredExperience with change and communications strategies related to deployment of digital products preferredExperience with Agile development methodology preferredMinimum knowledge, skills and abilities required of the positionFamiliarity with industry design and prototyping tools (Sketch, Figma, XD, and Webflow)Excellent communication, collaboration, and organizational skillsAbility to work independently and as part of a teamStrong analytical and problem-solving skillsFamiliarity with energy and utility industry preferred#LI-TR1#LI-HYBRIDPrimary Location:Texas-The Woodlands Texas : The Woodlands || Louisiana : New OrleansJob Function: ProfessionalFLSA Status: ProfessionalRelocation Option:Union description/code: NON BARGAINING UNITNumber of Openings: 1Req ID:117119Travel Percentage:Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhere ([email protected]?subject=Accessibility)and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.Additional Responsibilities:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Entergy Pay Transparency Policy Statement:The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company?? legal duty to furnish information. 41 CFR 60-1.35(c).Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)andPay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf).Pay Transparency Notice:Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.WORKING CONDITIONS:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.Please note:Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.Job Segment:User Experience, Change Management, Product Development, QA, Inspector, Technology, Management, Research, Quality

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